Contact & Call Centre Management

Delivering the outcomes you need for your business through our Convenient Contact framework, we deploy Innovation, Passion, and Professionalism – the three over-arching characteristics of any successful customer relationship.

And they are key watch-words that guide every aspect of Exquisite Solution’s contact centre management activities.

These ethos guide our people policies, our technology strategies and our process performance as we seek to deliver a true, consistent and deeply-rooted reflection of our clients’ brand in every interaction we make with their customers.

We operate a 40-seat Business Process Outsourcing (BPO) center located at our Kiira Road Head Office in the outskirts of Kampala, and a 30-seat center in Mukono Township, and are in the process of opening another centre in Wandegeya Kampala to continue providing world-class BPO services to clients that demand quality services and competitive pricing. We provide People, Processes and Technology to handle “non-core” functions for our clients so they can focus on what they are best suited to handle.

Our available services include

  • Call-centre based Customer Care Services
  • Helpdesk Support
  • Telemarketing & Customer Campaigns
  • Data Entry & Processing
  • Data Entry & Processing
  • Document Management Systems
  • Market Research campaigns
  • Customer Billing Services

We possess significant experience in service delivery with local and international clientele. Located in the Central Business District of Kampala, our BPO Service helps our clients eliminate the high risks and costs associated with in-house provision of any of the above-mentioned services by providing a cost-competitive alternative to other countries like India that have traditionally been the known destination for such services.

Innovative. Passionate. Professional.