Related Searches: Contact and Call Center Management
With today’s competitive and global marketplace, companies and organizations are best suited to focus on their core competencies. While countries like India and the Philippines are the typical destinations for such services, Exquisite Solution Limited is a pioneer investor in the development of an indigenous outsourcing center in Uganda.
It is a constant round-the-clock battle for business enterprises to meet commercial targets, operational KPIs, Industry and / sector regulatory demands, and more.This has led so many private and public-sector organisations to seek support of a proven, capable partner to take charge of their back-end needs as the only way for these organisations to navigate the ever evolving challenges of the competitive business world. This in turn helps organisations focus their resources single-mindedly on their core functions that are the purpose of their existence. And it’s where Exquisite Solution fits in.
Our BPO Service Models:
Outsourced Contact Center Model
We provide you with all the desired features of a Contact Center Service from our facility in Kamwokya and in Mukono town. Our clients are guaranteed quick time-to-service, scalability, reduced risk, reduced cost, multilingual capabilities and security.
On-Premise Contact Center Model
Like some clients especially in the banking sector have expressed a preference for due to the sensitive nature of their operations, we deploy sustainable and unmatched Contact Center Solutions at your facility in line with your unique requirements and provide you with the right technical support all the way.
Our model is to either directly manage and supervise any specific campaign a client wants us to undertake or, if the client desires, we provide all the manpower resource that the campaign requires and supply them to the client so the customer can have a say in the management of delivery on the assignment. Even then, the burden of overseeing the welfare requirements of the deployed team – including their remuneration and motivation as well as their training – remains Exquisite’s.